Usage of the priority drop down when submitting a ticket

As a general rule the priority setting for your support request can be used as follows:

• Low Priority - Should be used for requests that do not need immediate attention or requests that are meant for informational purposes.
• Normal Priority - Should be used for most requests.
• High Priority - Should be used for requests where a single person is unable to continue any work because of the issue encountered
• Urgent Priority - Should be used for requests where multiple people are unable to continue working because of the issue encountered